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Knowledge Base > FAQs

Q1: I just downloaded the file (PC-Convey or PC-IFD) - now what do I do?


Q2: Where do I find my PC-Convey/PC-IFD Installation Code?


Q3: Where do I enter my PC-Convey/PC-IFD Registration Code?


Q4: I have the software running on my PC, but it won't run on my laptop. What's going on?


Q5: When installing the program, I received a message saying "This setup requires the DotNet Framework. Please see our website for details of how to obtain the DotNet Framework and then run this setup program again." What should I do now?


Q6: A message tells me I need the DotNet Framework V1 to be installed on my PC. I know that I have a later version, do I still need V1?


Q7: How do I re-install DotNet Framework V1.0 when the V1.1.4322 folder exists on my PC?


Q8: I tried to re-install the DotNet Framework V1 on a Windows 7 PC but it didn't work. What now?


A1:
A2: The Installation Code is found under Help\About ..... on the toolbar menu.

A3: The Registration Code is entered via Help\Register Product on the toolbar menu. When you Register the software, all of the features will be unlocked.

A4: The software runs on laptops as well as PCs. Make sure that you have downloaded the correct package (32 bit or 64 bit) for your laptop or PC. You will need a separate Registration Code (License) for your laptop. Current prices are available here.

A5: Applications written for the DotNet Framework (such as PC-Convey and PC-IFD) require certain files to be installed on the PC where the application runs. If your PC doesn't already have these files installed The DotNet Framework is available via this link.

A6: All versions of DotNet Framework are designed to work side by side, and one version should not interfere with another version. As PC-Convey & PC-IFD were developed using DotNet V1 it will work with later versions installed, but it does require V1 to be installed as well.

A7: Re-name the folder "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322" to, say, "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322 _old" (on the off chance that you need to recover it later), then install the DotNet Framework again. This will install a full version of the V1.0 Framework. You should then be able to install PC-Convey or PC-IFD. You can obtain the DotNet framework files via this link.

A8: If you are using Windows 7 some people have issues installing 1.1 after the later versions. Unfortunately, you will need to re-install all Versions in numerical order.






























jQuery UI Accordion - Default functionality

I just downloaded the file (PC-Convey or PC-IFD) - now what do I do?

For PC-Convey after V10: 1. Right-click on the file you just downloaded (e.g. PC-Convey V12.0B Single-user 64 Bit Setup.exe) and select "Run as Administrator". If you don't have Administrator rights, please ask your IT people to install the software. If you receive a message asking "Do you want to allow the following program from an unknown publisher to make changes to this computer?" select "Yes" to install the software. The InstallShield(R) Wizard will appear - follow the instructions to install the software. The program will run in Demo mode until Registered with Integrity Software. If, when running a Registered version of the software, you receive an error message when you try to save your file, please ensure that you have write access to the C:\Program Files (X86)\Integrity Software folder and sub-folders, especially the Data folder. For PC-Convey (v10 and earlier) and PC-IFD: 1. Open the folder you downloaded the file to and run the .exe file. You may receive a message saying that the publisher could not be verified - if so, confirm that you want to run the software. 2. You will see the Winzip Self-extractor form. Without altering the folder to unzip to, click on "Unzip". A new folder will be created in "C:\Downloads\Integrity Software" and the files will be unzipped. You should receive a message saying that the files have been unzipped. Close the Winzip Self-extractor. 3. Run the "setup.exe" file in the relevant "C:\Downloads\Integrity Software\" folder. This will install the program, which can then be run from the START menu or the icon on the desktop. The program will run in Demo mode until Registered with Integrity Software.

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Section 3

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Section 4

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